Action Tint Residential / Home & Office Tinting Services
Terms & Conditions / Agreement (version 14.11.23)

Note: This page updates and changes on a regular basis. Please save or print your copy.

Payment options including applicable fees (version 05.11.21)

Payment terms are strictly C.O.D (Cash On Delivery)
Payment with the correct amount of cash is essential. No change will be given.
Money transfers / direct deposits are accepted. You will need to email or SMS your proof of payment.
If you choose to pay via money transfer, your transaction will need to be made prior to completion of works.
A fee of 2.0% will be charged for payments made via our mobile EFTPOS card machine. Cards and device payments accepted: Cheque & Savings accounts, Debit Cards, eftpos cards with chip, Visa Card, Mastercard, AMEX, Apple Pay & Google Pay.
A fee of 2.3% will be charged for payments made over the phone.

Note:

A copy of your Tax Invoice that will include your payment receipt and warranty, will be sent to you via email, or social media after your funds have been cleared.
We do not provide you with a hard copy.

Payment methods that are not accepted (version 13.12.20)

Paypal
Cheques
Any other payment method by prior arrangement only

Onsite Quotes (version 02.09.21)

Onsite measure and quotes are charged according to the location of your premises and your appointment requirements.
The minimum charge for our service is $50.00 plus a call out fee.
Our visit time will be limited to one hour.
Our service may include a consultation or help to better understand the different tints available, including their function and appearance. We can also measure your windows to provide you with an accurate quote.
Note: Regardless of our recommendations to you, please keep in mind that it is the customers responsibility to choose the correct window tint to be installed on the windows we quote.

note: Internal and external photos of your window including the areas that surround it, will be taken for quoting purposes.

Home & Office Window Tint Quotes (version 21.10.21)

If you choose to measure your own windows for a quote :

Please measure the visible glass and add 4cm to both the width and the height.
Alternately, for a rough estimate, measure the whole window including the surrounding frame.

Note: please clarify the units of length (example: meters, centimetres, millimetres)

Please advise of any windows that are:

of reaching height greater than 2.2 meters from the floor to the top of the glass
on or above a Staircase
in a Kitchen with a bench top of any length that is wider than 60 centimetres
in direct, or close proximity to a stove
in a Bathroom, particularly near a shower, spa bath, bathtub or basin
fitted with Internal Security Screens that are fixed, and fastened securely in position
located within a Front Entrance Door with one or multiple glass inserts or sections
frames that are made from Timber / Wood
those of a Colonial style or that are divided in multiple small sections
up high against a wall, or up above in the ceiling usually called or classed as a Skylight
made of odd shaped glass like for example: semi-circular, triangular, wavy, etc ,
located in a room that is surrounded with obstructions that will make it difficult to access your glass, like for example : fixed furniture, desks, electronics, benches, shelves, etc
located around an indoor, or outdoor swimming pool or spa
located outside on a balcony
made from other material other than glass, like Perspex, plastic, etc
have old, faulty, or unwanted Window Tint that needs to be removed
are coated or covered in any type of material that will need to be removed from the glass. These include aluminium dressing strips, vinyl, stickers, adhesive residue, paint, etc.
will require external window tint application
are required to be partially tinted
made up of louvers
frameless glass panes, or glass with an exposed edge / or edges
frosted factory glass

Notes:

you may be required to provide a photo of the window that you need tinted.
in cases where a scaffold, ladders or planks are required for safe reach the windows that we need to work on, our onsite measure and quote services will be required. This service will be quoted and charged to you accordingly. Note: If we are unable to do the works, and can not provide you with a quote to tint your windows, you will not be charged for our onsite measure and quote services.

Warranty Residential 2018 / Home & Office (version 14.11.23)

SPECIAL CARE INSTRUCTIONS: Please avoid handling and cleaning your window tint for 48 hours after installation. We recommend cleaning the tint with plain water and a chamois, or soft clean towel.
DO NOT USE ABRASIVE OR AMMONIA BASED PRODUCTS ON YOUR TINT AS THESE CAN CAUSE DAMAGE THAT WILL VOID ALL WARRANTY.
All our window tints come with a Lifetime Installation Warranty. Any defect arising from improper installation will be replaced at no cost to you.
All our window tints come with a 10 year product warranty.
In the case of a warranty claim, you will be required to show some form of ID, like a drivers license or a passport. A copy of your fully paid invoice will also be required.
In the case of a warranty claim, a call out fee will be charged according to the distance between the location and suburb of your premises, and Action Tint. This includes charges for our accommodation if required to complete our works.
Glass breakage due to thermal stress is not covered.
Our warranty is void when the window tint is applied to the external surface of the glass, unless a window tint that is specifically designed to be installed on the exterior surface of the glass has been applied.
Warranty will be void if a stove, cook top, sinks, bathtubs, spa-baths, showers are in direct, or close proximity to an internally fitted window tint.
If a replacement tint is required for any reason during its warranty period, we will choose and install a window tint that will match as close as possible.
If you require to colour match your windows, or colour match to your existing tinted windows, we will recommend our closest match possible to you. Please keep in mind that the final tint selections and choice will be yours.
All glass windows that have been tinted prior to being installed on your premises, residence, or office are not fully covered under warranty. All equipment related to safely reaching your windows, including labour costs will be charged to the customer accordingly.
Scratches and damage to your window tint are not covered under warranty. These include, but are not limited to damage caused by weather strips / glass window seals, tools, furniture, pets, toys or cleaning the window.
Grinder and / or welding spark damage on the glass will cause small bubbles on the tint and are not covered under warranty.
If you have used our Onsite Quote Services, and we, Action Tint have measured and quoted your windows for tint, all the stock ordered for you is covered under warranty. This means that if there is an error on your order on behalf of Action Tint, we will pay for the replacement tint, the cost for postage, and an additional Call Out Fee if applicable will not be charged.
If you opted for a free quote, and have provided us with your window dimensions, all the stock ordered for you on behalf of Action Tint is not covered under warranty. This means that if there is an error on your order on your behalf, you will be charged for the replacement Tint, for the cost of postage, and an addition Call Out Fee will be charged to you if applicable.

Bookings / Inquiry (version 02.09.21)

All bookings will require a written quote and agreed upon.
Bookings can be made via SMS, Email, Website, or via Social Media.
Bookings in advance are essential (a minimum of two days notice is recommended)
All our booking offers come with a time limit. If we do not receive your booking confirmation before your offer expires, your booking will then be available to our next customer.
All new customer details will need to be complete in writing as requested prior to obtaining a final booking confirmation. Your full name, address, email, and mobile number will be required in writing. If we do not receive your personal details as requested in writing, we may cancel your booking.
If you are making a booking on behalf of someone else, and need the invoice details in their name, we will require their written consent via sms before we can proceed.
A written reply via SMS, social media or email to confirm your booking when requested is essential. Our message is usually sent out to you the day prior to your booking appointment. If we do not receive your written reply, your booking appointment status will continue as previously agreed. If our message to you includes a time limit, and we do not receive your reply in writing as requested, your booking appointment will be cancelled.
Calls will not be attended during public and school holidays, however, if you call from a mobile number, we will SMS relevant information.
If your call is from a landline during public and school holidays, you can choose to leave a clear message.
Calls from hidden and private numbers, and / or interstate and international numbers will not be attended.

Quote Agreement / Invoice (version 16.07.21)

Quotes are valid for only 7 days.
All our quotes are inclusive of GST.
Action Tint quotes will be accurate and in accordance to the details that you have advised.
If any incorrect information was provided to us, or there happens to be an error on our end, we will notify this to you. We will then amend your quote and your invoice for payment.
Proof of your original written quote, including amendments, and/or written agreement may be required so please keep your copy.
All quotes and invoices will be sent via SMS, email, or social media.
If you choose a particular tint that we do not have in stock, we can order it in for you. In this case, a fee of $25.00 will be charged per order, and a deposit of 50% of the total amount quoted will also be required. This order fee and your deposit will not be refundable.
A minimum fee of $40.00 will be charged if furniture is needed to be moved by Action Tint in order to access the glass for tinting.
Any required 'non compulsory insurance of any kind', including public liability insurance, will be quoted and charged to you accordingly.
Internal Security Screens that are fixed, and fastened securely in position will be quoted, and charged to you accordingly.
Timber frame windows, or any other window that requires a custom sealed edge to obtain a gap free installation, will be quoted, and charged to you accordingly.

Note: If you are unsure of which window tint to choose from, and / or prefer to view all our window tint options available prior to placing your order, and / or choosing between tints that we have in stock, and / or do not know how to measure your own windows, we do recommend you to use our onsite quote services. (a minimum fee of $50.00 plus a call out fee will apply for our services)

Reschedules (version 02.09.21)

Your bookings appointment will need to be rescheduled if the weather is not suitable for installing the Window Tinting or any other related works. We will contact you via phone as soon as possible, or via SMS, and offer some new booking options.
Due to unexpected delays, including our daily work load, we may be running late on the day of your booking appointment. When this occurs, we will contact you via SMS or call as soon as we possibly can to update our ETA. In some cases, we may also need to reschedule your appointment for another day.
If a job requires more than one day to complete, or we can not complete your job request between the hours of your appointment and the daylight available to us, we will offer our next available appointment to complete our works. Please note, that a daily progress payment will need to be paid for the works that have been complete, and a call out fee will be charged to you accordingly.
Booking cancellation can only be made in writing, and at least 12 hours prior to your booking appointment. This can be made via SMS, email, and social media.
In the case of a late booking cancellation, a progress payment will be required if we have already commenced works, and this includes travelling to your location.
If you happen to cancel your booking appointment and do not wish to reschedule for a new appointment, all cash deposits paid for stock orders will not be refunded.
Your booking will be rescheduled if / or when a public health safety order is in place. If you do not wish to reschedule for a new appointment, all cash deposits paid for stock orders will not be refunded.

Seven Day Service Exclusions (version 16.04.21)

All our services during school holidays, & Public Holidays are limited, or not available. (A minimum of one week notice is recommended for all inquiries). Calls will not be attended during public and school holidays, however, if you call from a mobile number, we will SMS relevant information.

Action Tint will be closed or have limited services on:

New Year's Day / Australia Day / Good Friday / Holy Saturday / Easter Sunday / Easter Monday / Ipswich Show / Anzac Day / Labour Day / Ekka People's Day / Mothers Day / Fathers Day / Queen's Birthday / Christmas Eve / Christmas / Boxing Day

Call out fees (version 02.09.21)

A minimum call out fee of $10 is applicable for our mobile services within our local area.
A call out fee will be charged according to the location and suburb of the premises that we will need to come out to.
A call out fee may be charged more than once, or at a higher rate, if your booking requirements are late in the afternoon, and / or your job can not be completed during daylight hours available to us.
Call out fees can be charged at higher rates depending on customer demands. Peak hour traffic / holiday season / public holidays / road closures / roadworks / sports or special event days are some examples to be mindful of.

Other Charges (version 16.07.21)

A minimum charge of $50.00 plus a call out fee will apply to all customers in Ipswich and some border suburbs of Brisbane.
Minimum charge of $125.00 plus a call out fee is applicable to all customers in the Gold Coast and North of Brisbane.
Parking fees will be added to your invoice accordingly.
In cases where a scaffold is required for safe reach to your windows, we will need to come out to you for a measure and quote. This service will be quoted, and charged to you accordingly.
If you choose a particular tint that we do not have in stock, we can order it in for you. In this case, a fee of $25.00 will be charged per order, and a deposit of 50% of the total amount quoted will also be required. This order fee and your deposit will not be refundable. Note: If you are unsure of which window tint to choose from, and / or prefer to view all our window tint options available prior to placing your order, and / or choosing between tints that we have in stock, or do not know how to measure your own windows, we do recommend you to use our onsite quote services. (fees apply)
A minimum fee of $40.00 will be charged if furniture is needed to be moved by Action Tint in order to access the glass for tinting.
Any required 'non compulsory insurance of any kind', including public liability insurance, will be charged to you accordingly.
Internal Security Screens that are fixed, and fastened securely in position will be quoted, and charged accordingly to customer demands
Timber frame windows that require a custom sealed edge to obtain a gap free installation, are quoted and charged accordingly

Coronavirus / & Restrictions (version 22.02.22)

note: please check future updates on the day of your appointment

Due to the ongoing short notices of coronavirus restrictions by our Chief Health Officer , Action Tint window tinting services might not available.

Booking availabilities will only be offered to all our customers once our Chief Health Officer decides that it is safe to lift the restrictions that are in place. If you already have a complete, and confirmed booking, your appointment will need to be rescheduled. (version 22.02.22)

You will need to notify us if you or someone in your home:

is experiencing any signs of a cold or flu, and do not have a negative covid-19 test result, at the time of your appointment
has travelled interstate or overseas, for work in the last 30 days
or has been in close physical contact with people who have recently come from overseas or interstate
has not been fully vaccinated against Covid-19

Action Tint

Action Tint Residential / Home & Office Tinting Services Terms & Conditions / Agreement (version 14.11.23)

Action Tint Residential / Home & Office Tinting Services
Terms & Conditions / Agreement (version 14.11.23)