Action Tint Terms & Conditions 

(version 29.10.20) 

Note: This page updates and changes on a regular basis. Please save or print your copy. 

  •  Payment options ​including applicable fees 

(version 20.10.20) 

  1. Payment terms are strictly C.O.D (Cash On Delivery)

  2. Payment with the correct amount of cash is essential. No change will be given. 

  3. Money transfers are accepted.  You will need to email or SMS your proof of payment.

  4. If you choose to pay via money transfer, your transaction will need to be made prior to completion of  works.

  5. A fee of $0.34c will be charged for payments made via our mobile EFTPOS card machine for Cheque or Savings & Debit Card accounts.

  6. A fee of 2.4% will be charged for payments made via our mobile EFTPOS card machine for Visa Card & Mastercard

  7. If your payment is being made by one of our accepted cards, you will need to provide your Bank Card. 

Note: a copy of your invoice, and your payment receipt will be sent to you via email​, or social media after your funds have been cleared. We do not provide you with a hard copy.

  •  Payment methods that are not accepted 

(version 20.10.20) 

  1. Over the phone payments 

  2. Keying in your Bank Card details

  3. Amex cards 

  4. eftpos brand cards are not accepted

  5. Paypal

  6. Cheques

  7. Any other payment method by prior arrangement only 

  • Home & Office Window Tint Quotes 

(version 29.10.20) 

Onsite measure and quotes are charged according to your location. The minimum charge for our service is $50.00 plus a call out fee. Our visit time will be limited to one hour.

note: Internal photos of your window including the areas that surround it, will be taken for quoting purposes. 

If you choose to measure your own windows for a quote :

  1. Please measure the visible glass and add 4cm to both the width and the height.

  2. Alternately, for a rough estimate, measure the whole window or provide house plans.

Note: please clarify the units of length (example: meters, centimetres, millimetres)​

 

Please advise of any windows:

  1. of reaching height  greater than 2.5 meters from the floor to the top of the glass 

  2. on or above a Staircase 

  3. in a Kitchen with a bench top of any length that is wider than 60 centimetres

  4. that are in direct, or close proximity to a stove

  5. in a Bathroom, particularly near a shower, spa bath, bathtub or basin 

  6. with Internal Security Screens that are fixed, and fastened securely in position

  7. on a Front Entrance Door with one or multiple glass inserts or sections

  8. that are made from Timber / Wood  

  9. those of a Colonial style or that are divided in multiple small sections

  10. up high against a wall, or up above in the ceiling usually called or classed as a Skylight

  11. with odd shaped glass: semicircular, triangular, wavy, etc , 

  12. with obstructions of easy access to the glass that needs to be tinted or worked on, like for example : fixed furniture, desks, electronics, benches, shelves, etc

  13. located around an indoor, or outdoor swimming pool or spa 

  14. located outside on a balcony 

  15. made from other material other than glass, like perspex, plastic, etc

  16. that have old, faulty, or unwanted Window Tint that needs to be removed

  17. that need any material removed from the glass. These include aluminium dressing strips, vinyls, adhesive residue, etc.

  18. that will require external window tint application 

 

Notes:

  1. you may be required to provide a photo ​of the window that you need tinted.

  2. in cases where a scaffold is required for safe reach to your windows, we will need to come out to you for a measure and quote. This service will be charged to you accordingly. 

 

 

  •  Warranty Residential / Commercial

(version 14.11.20) 

  1. SPECIAL CARE INSTRUCTIONSPlease avoid handling and cleaning your window tint for 48 hours after installation. We recommend cleaning the tint with plain water and a chamois, or soft clean towel.

  2. DO NOT USE ABRASIVE OR AMMONIA BASED PRODUCTS ON YOUR TINT AS THESE CAN CAUSE DAMAGE THAT WILL VOID ALL WARRANTY.

  3. All our window tints come with a Lifetime Installation Warranty. Any defect arising from improper installation will be replaced at no cost to you.

  4. All our window tints come with a 10 year manufacturer product warranty. 

  5. In the case of a warranty claim, you will be required to show some form of ID, like a drivers license or a passport. A copy of your fully paid invoice will also be required.

  6. In the case of a warranty claim, a call out fee will be charged.

  7. Glass breakage due to thermal stress is not covered.

  8. Our warranty is void when the window tint is applied to the external surface of the glass, unless a window tint that is specifically designed to be installed on the exterior surface of the glass has been applied.

  9. Warranty will be void if a stove or a cook top is in direct, or close proximity to an internally fitted window tint. 

  10. If a replacement tint is required for any reason during its warranty period, we will choose and install a window tint that will match as close as possible. 

  11. If you require to colour match your windows, or colour match to your existing tinted windows, we will recommend our closest match possible to you. Please keep in mind that the final tint selections and choice will be yours.

  • Vehicle Tinting (version 14.11.20) 

  1. Mobile Car Window Tinting Service : Important requirement info (click here) 

  2. Queensland Car Window Tinting Laws (click here)

  3. All our window tints come with a Lifetime Installation Warranty. Any defect arising from improper installation will be replaced at no cost to you.

  4. All our window tints come with a 10 year manufacturer warranty. 

  5. Warranty : https://www.action-tint-mobile-window-tinting.com/window-tint-warranty-info-

  6. In the case of a warranty claim, you will be required to show some form of ID, like a drivers license or a passport. A copy of your fully paid invoice will also be required.

  7. Action Tint will recommend you to have your window tint applied to your vehicle's glass at no darker than the legal limits, and keeping your windows clean at all times. If for whatever reasons, you choose to ignore our recommendations, please be aware that if your windows are inspected by an authorised authority, you may be required to remove any window tint that is not compliant to the current rules and regulations of the state of your vehicles registration. In Queensland, a fine may be issued, and one demerit point may be deducted from your license. Authorised authorities include Roadworthy Inspectors, Queensland Transport, and Police.  

  8. All heated windows risk damage to heater bars during the process of removing window tint. 

  9. If a replacement tint is required for any reason during its warranty period, we will choose and apply a window tint that will match as close as possible. 

  10. If you require to colour match your vehicles privacy glass factory windows, or colour match to your existing tinted windows, we will recommend our closest match possible to you. Please keep in mind that the final tint selections and choice will be yours.

  • Trade customers / Companies (version 20.10.20) 

please note : A non-refundable deposit of 50% of the total amount quoted may be required prior to our work commencement 

 

Please Advise of any

  1. general induction requirements to your work-site 

  2. blue card / general construction induction card (white card) 

  3. contractor form requirements within your company 

  4. your companies payment cycle practice (payment agreement)

  5. If 'your company' requires us to have any 'non compulsory insurance of any kind', including public liability insurance, you will need to mention this prior to obtaining your quote. 

  6. General inductions that take longer than 5 minutes of our time to work safe on your site, will be charged at $50.00 per hour. This fee is not included in the call out fee and will be added accordingly.

  • Bookings / Inquiry (version 20.10.20) 

  1. All bookings will require a written quote and agreed upon.

  2. Bookings can be made via SMS, Email, Website, or via Social Media.

  3. Bookings in advance are essential (a minimum of two days notice is recommended)

  4. All our booking offers come with a time limit. If we do not receive your booking confirmation before your offer expires, your booking will then be available to our next customer.

  5. All new customer details will need to be complete in writing as requested prior to obtaining a final booking confirmation. Your full name, address, email, mobile number, and vehicle number plate numbers will be required in writing. If we do not receive your personal details as requested in writing, we may cancel your booking.

  6. If you are making a booking on behalf of someone else, and need the invoice details in their name, we will require their written consent via sms before we can proceed.

  7. A written reply via SMS, social media or email to confirm your booking when requested is essential. This message is usually sent out the day prior to your booking appointment. If we do not receive a written reply, your booking appointment status will continue as previously discussed.

  8. Calls will not be attended during public and school holidays, however, if you call from a mobile number, we will SMS relevant information.

  9. If your call is from a landline during public and school holidays, you can choose to leave a clear message. 

  10. Calls from hidden / private numbers will not be attended.

  • Quote Agreement / Invoice (version 27.10.20) 

  1. Quotes are valid for only 7 days.​

  2. All our quotes are inclusive of GST.

  3. All Vehicle Window Tinting quotes exclude the front windscreen glass, canopy windows and sunroofs, unless they are specifically written on your quote.

  4. Modifications to your car window seals are excluded unless they are specifically written on your quote.

  5. Action Tint quotes will be accurate and in accordance to the details that you have advised.

  6. If any incorrect information was provided to us, or there happens to be an error on our end, we will notify this to you. We will then amend your quote and your invoice for payment.

  7. Proof of your original written quote, including amendments, and/or written agreement may be required so please keep your copy.

  8. All quotes and invoices will be sent via SMS, email, or social media. 

  9. If you, or your company requires us to have any 'non compulsory insurance of any kind', including public liability insurance, you will need to mention this prior to obtaining your quote. 

  10. If you choose a particular tint that we do not have in stock, a fee of $25.00 will charged per order. A deposit of 50% of the total amount quoted will also be required and is not refundable.

  11. All windows that require a custom sealed edge to obtain a gap free installation, located between the area of where the window tint meets the window frame, are not included in your quote unless it is specifically written. This rule applies to all timber frames, and some aluminium frames also.

  • Reschedules (version 23.10.20) 

  1. Bookings will need to be rescheduled if the weather is not suitable for installing the Window Tinting or any other related works. We will contact you via phone as soon as possible, or via SMS, and offer some new booking options.

  2. Due to unexpected delays, we may be running late on the day of your booking appointment. When this occurs, we will contact you via SMS or call as soon as we possibly can to update our ETA. 

  3. If a job requires more than one day to complete, we will offer our next available appointment. Please note, that a daily progress payment will need to be paid for the works that have been complete. 

  4. Booking cancellation can only be made in writing, and at least 12 hours prior to your booking appointment. This can be made via SMS, email, and social media. 

  5. In the case of a late booking cancellation, a progress payment will be required if we have already commenced works, and this includes travelling to your location.

  6. If you happen to cancel your booking, all cash deposits paid for stock orders will not be refunded.

  • Seven Day Service Exclusions (version 20.10.20)  

All our services during school holidays, & Public Holidays are limited, or not available. (A minimum of one week notice is recommended for all inquiries)

Action Tint will be closed or have limited services on:

  • Australia Day Mon, 27 Jan 2020

  • Good Friday Fri, 10 Apr 2020

  • Holy Saturday Sat, 11 Apr 2020

  • Easter Sunday Sun, 12 Apr 2020

  • Easter Monday Mon, 13 Apr 2020

  • Anzac Day Sat, 25 Apr 2020 

  • Labour Day Mon, 4 May 2020

  • Mothers Day Sun, 10 May 2020

  • Fathers Day Sun 6 September 2020

  • Queen's Birthday Mon, 5 Oct 2020

  • Christmas Day Fri, 25 Dec 2020

  • Boxing Day Mon, 28 Dec 2020

 

  • Call out fees (version 20.10.20) 

  1. A minimum call out fee of $10 is applicable for our mobile services within our local area.

  2. A call out fee will be charged according to your location and suburb that we will need to come out to.

  3. A call out fee may be charged more than once, or at a higher rate, if your booking requirements are late in the afternoon, and / or your job can not be completed during daylight hours available to us.

  4. Call out fees can be charged at higher rates depending on customer demands. Peak hour traffic / holiday season / public holidays / road closures / roadworks / sports or special event days are some examples to be mindful of.

  • Other Charges (version 27.10.20) 

  1. A minimum charge of $50.00 plus a call out fee will apply to all customers in Ipswich and some border suburbs of Brisbane.

  2. Minimum charge of $125.00 plus a call out fee is applicable to all customers in the Gold Coast and North of Brisbane.

  3. Parking fees will be added to your invoice accordingly.

  4. Onsite measure and quotes are charged according to your location. The minimum charge for our service is $50.00 plus a call out fee. Our visit time will be limited to one hour.

  5. In cases where a scaffold is required for safe reach to your windows, we will need to come out to you for a measure and quote. This service will be quoted, and charged to you accordingly. 

  6. A call out fee may be charged in the case of a warranty claim.

  7. If you choose a particular tint that we do not have in stock, a fee of $25.00 will be charged per order. A deposit of 50% of the total amount quoted will also be required and is not refundable.

  8. A minimum fee of $40.00 will be charged if furniture is needed to be moved by Action Tint in order to access the glass for tinting. 

  9. Any required 'non compulsory insurance of any kind', including public liability insurance, will be charged to you accordingly.

  10. Modifications to your car window seals are charged accordingly to customer demands. Prices start at $35.00

  11. Internal Security Screens that are fixed, and fastened securely in position will be quoted, and charged accordingly to customer demands

  12. Timber frame windows that require a custom sealed edge to obtain a gap free installation, are quoted and charged accordingly

  • ​Current Promotion (offer extended until: 30/11/2020)

(version 20.10.20) 

Save paying for the cost to have your faulty tints removed

Conditions:

  1. This offer is only valid for vehicle tinting.

  2. You will need to drop the vehicle off to us.

  3. This offer is applicable only if you are getting new tints put on your windows.

  • ​Coronavirus Restrictions (version 20.10.20) 

Please note: (ends 12/09/2020) (please check future updates on the day of your appointment)

  1.  Due to current Coronavirus restrictions, customers may only drop their vehicle off for tinting at their specified booking time, and pick up at a later time once the tinting is complete.

  2. Customers are currently not allowed to wait within this premises for their car to be tinted.

  3. We will meet you at the front gate, confirm your choice of tint, and take delivery of your vehicle.

  4. On completion, we will send you an SMS and arrange a pick up time with you.